Return & Exchange Policy

Customer satisfaction is important to us.

Eligible Returns

We accept returns or exchanges only if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product packaging is significantly damaged upon delivery.

Return Request Time

• Return requests must be made within 3 days of receiving the order.
• Customers must provide clear photos or videos of the product and packaging as proof.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened skincare products
• Used products
• Products damaged due to misuse or improper storage

Exchange Process

• Approved exchanges will be processed after product inspection.
• Replacement products will be dispatched subject to stock availability.